This Privacy Policy outlines the practices and procedures regarding the collection, use, and disclosure of personal data when you engage with our service, including SMS communication. By using our service, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words with initial capital letters have specific meanings, which apply regardless of singular or plural form.
Definitions
- Account: A unique account created to access the Service or parts of the Service.
- Affiliate: An entity that controls, is controlled by, or is under common control with another party.
- Company: Rossco Plumbing, located at 11801 NE Hwy 99 Vancouver, WA 98686.
- Cookies: Small files placed on your devices containing details of your browsing history.
- Country: United States of America.
- Device: Any device that can access the Service (e.g., computer, mobile device).
- Personal Data: Any information that can identify or be used to identify you.
- Service: Refers to the Website and other related services.
- Service Provider: A third-party entity that processes data on behalf of the Company.
- Usage Data: Automatically collected data from your use of the Service, including device information and page interactions.
- Website: Refers to Rossco Plumbing website, accessible at rosscoplumbing.com.
- You: The individual accessing or using the Service.
2. Collecting and Using Your Personal Data
Types of Data Collected
- Personal Data: When using our service, we may collect identifiable information, such as:
- Email address
- Name (first and last)
- Phone number
- Address (state, city, postal code)
- Usage Data: We collect Usage Data automatically when you use the Service, including:
- IP address
- Device information (browser type, version, etc.)
- Pages visited and time spent on them
- Diagnostic data
Tracking Technologies and Cookies
We use Cookies and similar technologies to track activity and enhance user experience. Cookies are categorized as:
- Essential Cookies: Necessary for website functionality.
- Functionality Cookies: Used to remember preferences and improve the user experience.
You can modify your browser settings to refuse Cookies, but this may limit some functionality.
3. Terms of Service for SMS Communication
SMS Communications and Consent
Rossco Plumbing LLC collects mobile numbers and SMS consent records when customers voluntarily opt in to text
messaging. We use this information to send conversational and informational messages about requested plumbing
services, including scheduling, appointment reminders, technician arrival notices, requested estimates, job updates,
invoices and customer-service responses.
Providing a telephone number or submitting a service request does not, by itself, authorize SMS messages.
Customers may opt in using our separate, optional SMS checkbox or another documented consent method. SMS
consent is not a condition of purchasing goods or services.
We do not sell mobile numbers or share mobile opt-in or text-message consent information with third parties or
affiliates for their marketing or promotional purposes. We may provide information to service providers solely to
deliver and support our messaging program on our behalf, subject to appropriate restrictions.
Reply STOP to opt out or HELP for assistance. Message frequency varies. Message and data rates may apply. For
support, contact office@rosscoplumbing.com or call 360-218-2986. See our SMS Terms at
4. Use of Your Personal Data
We may use your personal data for the following purposes:
- To provide and maintain our service, including monitoring usage.
- To manage your account and registration.
- To contact you with updates, news, and special offers.
- To process requests and improve our service.
5. Retention of Your Personal Data
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. You may request deletion of your personal data by contacting us.
6. Disclosure of Your Personal Data
- Legal Requirements: To comply with legal obligations.
- Business Transactions: In case of mergers, acquisitions, or business sales.
- Public Authority Requests: As required by law.
7. Security of Your Personal Data
While we take steps to protect your personal data, no method of transmission over the internet is 100% secure.
8. Unsubscribing from SMS Communications
To stop receiving SMS communications, reply “STOP” to any message from Rossco Plumbing.
To request the removal of your personal data, contact us at office@rosscoplumbing.com or call 360-218-2986.
9. Children’s Privacy
We do not knowingly collect personal data from children under 13 years old.
10. Changes to This Privacy Policy
We may update our Privacy Policy and will notify you of any changes by posting the updated policy on this page.
11. Contact Us
For any questions or concerns, please contact us:
- Email:office@rosscoplumbing.com
- Phone:360-218-2986